Help Center

When it comes to sourcing products, Alibaba.com is highly recommended. The platform serves as a hub for numerous suppliers, including many of the industry's major players. By exploring the vast range of products available on Alibaba.com, you can often find competitive prices that suit your budget and requirements.

One significant advantage of using Alibaba.com is the availability of agents who are proficient in English. This language barrier can often pose challenges when dealing with suppliers from different countries. However, on Alibaba.com, you can connect with agents who have a good command of English, making communication and negotiation much easier and more efficient.

Alibaba.com also provides various tools and features to ensure a smooth sourcing experience. These include supplier verification badges like "Gold Supplier" and "Trade Assurance." The Gold Supplier badge indicates that a supplier has undergone a verification process by Alibaba, boosting their credibility. On the other hand, Trade Assurance offers additional buyer protection, ensuring secure payment methods and mitigating the risks associated with international transactions.

To gain further insights and guidance, you can refer to the informative YouTube video provided. Click here.

Yes, certain products may be subject to restrictions or require specific documentation for shipping. It is crucial to familiarize yourself with customs regulations and policies to ensure compliance. For a comprehensive list of restricted items, including examples like flammables and firearms, please reach out to our chat support. They will provide you with detailed information and guidance regarding the specific restrictions applicable to your products.

Our competitive P9,250/CBM ALL-IN rates already cover a comprehensive range of services and charges, ensuring a hassle-free shipping experience. Here's what our rates include:

Warehousing: We provide storage facilities for your shipments, ensuring their safety and security during the transit process.

Port Storage Fees: The charges for storing your goods at the port are already covered in our rates, eliminating any additional costs.

Freight Charge from China to the Philippines: Our rates encompass the transportation costs from the origin in China to the destination in the Philippines, providing you with a transparent and all-inclusive pricing structure.

Customs Taxes and Fees: We handle the customs clearance process on your behalf, including the payment of applicable taxes and fees, saving you time and effort.

Use of our Importation Permits and Importation Licenses: Our established permits and licenses are at your disposal, ensuring a smooth importation process for your goods.

With our all-inclusive rates, you can have peace of mind knowing that there are no hidden charges or surprises along the way. We strive to provide a comprehensive and transparent service package that covers all essential aspects of shipping from China to the Philippines.

Yes, our P9,500/CBM all-in rates already include customs taxes and fees.

When you choose our services, there's no need to worry about additional customs taxes and fees. We have carefully structured our pricing to encompass all the necessary charges, providing you with a transparent and hassle-free shipping experience. With our all-inclusive rates, you can have confidence that there won't be any unexpected costs during the importation process.

We will send your billing statement via E-mail once your packages have arrived at our warehouse. Please CLICK HERE to upload the screenshot of your payment. You may also upload the screenshot of your payment via E-mail. Afterwards,  you can already proceed to our warehouse to pick up your packages. 

Yes, we provide discounts for packages exceeding 3 CBM in size. For more information regarding specific discounts and pricing details, we encourage you to reach out to our Facebook Live Chat Support. Our dedicated support team will be happy to assist you and provide you with the necessary information about available discounts for your large orders.

To determine if a supplier on Alibaba can be trusted or legitimate, you can consider the following factors:

Supplier Verification: Look for suppliers with verification badges such as "Gold Supplier" or "Assessed Supplier." These badges indicate that the supplier has undergone a verification process by Alibaba.

Company Profile: Review the supplier's company profile for detailed information about their background, history, and certifications. Legitimate suppliers typically provide comprehensive and transparent profiles.

Supplier Ratings and Reviews: Check the supplier's ratings and reviews from other buyers on Alibaba. Positive feedback and high ratings are good indicators of a trustworthy supplier.

Communication: Engage in clear and open communication with the supplier. Ask questions, request samples, and assess their responsiveness and professionalism. A legitimate supplier will provide prompt and helpful responses.

Samples and Product Quality: Request product samples to evaluate their quality before making a larger order. This allows you to assess the supplier's product standards and ensure they meet your requirements.

Secure Payment Methods: Use secure payment methods provided by Alibaba, such as Trade Assurance or Secure Payment, which offer buyer protection and reduce the risk of fraud.

Onsite Inspection: Consider suppliers who have undergone Alibaba's Onsite Check, which involves a physical inspection of their facilities to verify their existence and capabilities.

By considering these factors, you can make a more informed decision when selecting a trusted and legitimate supplier on Alibaba.

We provide regular updates on the status of your shipments through our tracking system. Here are the key updates you can expect:

Booking Successful: Once your order is successfully booked, you will receive an email with instructions. Please keep your Unique Order Number Code handy for reference.

Package Received (China Warehouse): This update indicates that your packages have been received at our China Warehouse.

In Transit to Manila: Your packages have departed from our China Warehouse and are en route to be loaded onto cargo ships for transport to Manila.

Manila Customs: Once your packages arrive at the Port of Manila, this update signifies that they are awaiting customs clearance before being released.

Manila Warehouse: Your items have reached our Manila Warehouse. After completing your payment, you can conveniently pick up your packages.

You can access real-time tracking updates by visiting our website or receiving automatic email notifications. These updates keep you informed about the progress of your shipments, ensuring transparency and peace of mind throughout the entire process.

Our estimated shipment time is between 20 to 35 days from the moment your packages are received at our China Warehouse to their arrival at our Malabon Warehouse. It's important to keep in mind that this is an estimate, and actual transit times may vary.

Delays in shipment times can occur due to unforeseen circumstances beyond our control. Factors such as adverse weather conditions, port congestions, and random customs inspections may contribute to these delays.

In the event of anticipated delays, we are committed to promptly notifying our customers about the situation. We strive to keep you informed and updated throughout the shipping process, ensuring transparency and managing expectations.

Alibaba offers various payment methods to facilitate transactions between buyers and suppliers. Here are some commonly used payment methods on Alibaba:

Alibaba Secure Payment: This is a safe and secure payment method offered by Alibaba. It acts as an escrow service, holding the payment until the buyer confirms satisfactory receipt of the goods. It provides a level of protection for both buyers and suppliers.

Bank Transfer: Buyers can make payments through bank transfers directly to the supplier's designated bank account. This method requires coordination between the buyer and supplier to ensure accurate payment details.

Credit Cards: Alibaba accepts major credit cards, allowing buyers to make payments conveniently using their credit card information. This method may be subject to transaction fees and any applicable foreign currency exchange rates.

Online Payment Platforms: Alibaba also supports popular online payment platforms such as PayPal and Skrill. Buyers can use these platforms to make payments securely and easily.

It's important to note that the specific payment methods available may vary depending on the supplier and the terms agreed upon. It's recommended to discuss and agree on the payment method with the supplier before finalizing any transactions.

The booking process does not include the exact pricing as it is determined based on factors such as package weight, dimensions, and additional services. Once your packages arrive at our warehouse, we will provide you with the accurate pricing details. You will receive a billing statement via email, outlining the total cost of your shipment.

The Unique Order Number Code is a distinctive identifier assigned to each package owner. Once you have successfully booked through our website, you will receive your personalized Unique Order Number Code via email. This code serves as a reference and helps us track and manage your specific package throughout the shipping process.

It is recommended to print the Unique Order Number Code in a large font size to ensure visibility and legibility. Using bold fonts is also preferable for enhanced readability. By making the code prominent on the package, it helps facilitate efficient identification and handling throughout the shipping process.

It is advisable for the supplier to stick the Unique Order Number Code in a visible and easily identifiable location on each package. Please ensure that every package has its corresponding Unique Order Number Code securely attached.

For instance, if you have multiple packages, each package should bear its own Unique Order Number Code. This ensures clear identification and proper tracking of each individual package throughout the shipment process.

If you mistakenly entered incorrect details during the booking process, there's no need to worry. Once your packages reach our China Warehouse, we will accurately measure the exact CBM and the total number of boxes. You do not need to rebook through our website.

In case you have any concerns or need further assistance, you can also reach out to our Facebook chat support. Our dedicated support team will be ready to help you resolve any issues and provide the necessary guidance.

We provide regular updates on the status of your shipments via email. Here are the meanings of our five status updates:

Booking Successful: This notification confirms that your booking has been received by our system. Remember to share your Unique Order Number Code and our China Warehouse Address with your supplier.

Package Received (China Warehouse): This update indicates that your packages have been successfully delivered and received at our China Warehouse.

In Transit to Manila: Your packages have departed from our China Warehouse and are en route to be loaded onto cargo ships. This phase includes container transportation to the Port in China, customs inspections, container loading, and the transit time from China to the Philippines.

Manila Customs: Your packages are currently undergoing customs inspections in Manila. Expect them to be released soon after the completion of necessary procedures.

Manila Warehouse: Once your packages have cleared customs, they will be ready for pick-up at our Manila Warehouse.

By receiving these updates, you can stay informed about the progress of your shipments at each stage of the shipping process. If you have any further inquiries, please feel free to reach out to our customer support team.

Once you receive an email update stating "MANILA WAREHOUSE," you can proceed to pick up your orders. The specific address for pick-up is provided in the email containing the billing statement. You can also use Waze for convenient directions to our location:

#59 Rivera Street, Malabon City (Gray Gate)

Please ensure to follow the provided address details and instructions to easily locate our warehouse for a seamless pick-up experience.

Yes, we offer complimentary door-to-door deliveries for shipments that are 2CBM and above. This service covers destinations within a 35-kilometer radius from our Malabon Warehouse. We strive to make the delivery process convenient and hassle-free, ensuring that your packages are conveniently transported from our warehouse directly to your specified location.

Yes, you can schedule third-party couriers for the pick-up of items from our warehouse. Simply provide your driver with the Unique Order Number Code and inform them about the total number of boxes to be collected. Please ensure to follow the instructions provided in the email for a smooth pick-up process. This allows you the flexibility to use your preferred courier service while ensuring the safe retrieval of your packages from our warehouse.

If you receive a damaged package or notice any missing items, it is crucial to inform us without delay. We are here to support you in filing a claim and initiating the necessary steps to resolve the issue promptly. We recommend referring to our terms and conditions for detailed information on our policies regarding damaged or missing items. Our dedicated team will work closely with you to ensure a satisfactory resolution to the situation.

Yes, we provide insurance options to cover lost shipments. In the event of a lost item, we offer full coverage. Please reach out to our chat support to report the incident and initiate the investigation process. If it is determined to be our fault, we will promptly refund the appropriate amount to you.

Our chat support is available seven days a week to provide you with the best customer service experience. Our support team is available from Monday to Sunday, with operating hours from 8:00 AM to 10:00 PM on Monday to Saturday, and from 5:00 PM to 10:00 PM on Sundays. Feel free to reach out to us during these hours, and we will be happy to assist you with any inquiries or concerns you may have.